Resident FAQ
What costs are involved when leasing a property?
A Non-Refundable application fee, Security Deposit and a Full Month's Rent is due upon application approval.
Who is responsible for utilities? Are they included in rent?
Unless otherwise specified, the Resident is responsible for transferring all utilities (electricity, water, trash, gas, etc) into their name by the lease start date.
What length of lease terms are available?
Most lease terms are 12 months; however, shorter and longer lease terms may be negotiated.
When is rent considered late?
Rent is due in the 1st, considered late on the 2nd and late fees are assessed on the 4th.
Will late fees ever be waived?
No, late fee fees will not be waived. Fair Housing Laws require that all Residents are treated equally; therefore, we cannot make exceptions for some and not others. Late fees are enforced across the board.
What forms of payment are accepted?
Personal check, cashier's check or money order can be mailed to the office. ACH debit and Credit Card payments may be scheduled online through Resident Portal. Cash will not be accepted. Personal checks are not accepted for Application Fees, Administrative Fees and Deposits.
Who is responsible for repairs to the property?
The Owner is responsible for repairs that materially affect the health, safety, habitability or security of the dwelling; however, the Resident must be current with rent. The Resident is responsible for the cost of repairs that are needed due to misuse, abuse or neglect by a Resident, Occupant or their Guest.
Can a Resident make repairs and deduct the costs from rent?
No, all service requests must be properly submitted to the management company via the Resident Center portal.
Can a Resident paint the walls another color?
Not without prior written consent from the management company or property owner. If painting is authorized, an additional deposit may be required.
Can the management company or owner's representative enter the dwelling when the Resident is not home?
While Resident's privacy is respected and advance notice of entry is typically given, an owner or or owner's representative may enter the property to perform routine maintenance or property inspections, show to prospective Residents or Buyers, leave written notices or for other purposes as outlined in the Lease Contract without an appointment or a Resident being home.
Who is responsible for changing the AC filter?
The Resident is responsible for changing the AC filter unless otherwise specified in Special Provisions of the Lease Contract.
How should maintenance service request be submitted?
All service requests must be in writing and submitted through Tenant Portal. If request is emergency in nature, Resident should follow up with a phone call to the office as sometimes online service requests are not seen until the following business day.